Refund policy

KitchenNest – Return & Refund Policy

At KitchenNest, we believe your home deserves comfort you can trust. If something isn’t right with your order, we’re here to make it right — simply, fairly, and transparently.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging (if applicable)

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, you’ll receive:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless the item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious return requests may be declined

💬 Need Help?

We’re here to support you at every step.

👉 Visit our Contact Us page for assistance — our team will ensure your KitchenNest experience stays smooth, comfortable, and worry-free.