Terms of Services

KitchenNest – Terms & Conditions

Welcome to KitchenNest — where comfort, warmth, and style come together to elevate your everyday kitchen and dining experience. We specialize in high-quality table linens and kitchen towels designed to bring softness and elegance into your home.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the KitchenNest website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer.

3. Company Information

Business Name: SCALIX COMMERCE LIMITED

Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

Registration Number: 78183464

4. Our Offer

At KitchenNest, we are committed to:

  • Providing premium-quality kitchen towels, table linens, and everyday home essentials
  • Showcasing accurate product descriptions and realistic images
  • Offering transparent pricing, including taxes and shipping at checkout
  • Keeping product availability updated for a smooth shopping experience

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after checkout
  • Payments are processed securely via trusted third-party providers
  • KitchenNest reserves the right to cancel orders in cases of suspected fraud, pricing errors, or stock issues

6. Right of Withdrawal

You may return eligible items within 14 days of delivery.

To qualify:

  • Items must be unused
  • Must be returned in original packaging
  • Must be in resellable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  • Products must be returned in original condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • KitchenNest reserves the right to correct pricing errors
  • International customers are responsible for customs duties or import taxes

9. Product Quality & Warranty

Every item at KitchenNest is carefully quality-checked before shipping.

Please note:

  • Product colors may vary slightly due to lighting or screen differences
  • Minor variations may occur due to materials and craftsmanship

Issues must be reported within 14 days of delivery.

Warranty does NOT cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, heat, or improper cleaning
  • Damage caused by pets or excessive force

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Delivery may take up to 30 business days, depending on location
  • Delays may occur due to logistics or high demand
  • If delivery fails, we may offer a replacement or refund

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For any payment issues, please contact our support team promptly

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our team aims to respond within 14 business days

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit (if applicable)

13. Dispute Resolution

KitchenNest strives to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

14. Force Majeure

KitchenNest is not responsible for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain issues

16. Changes to Terms

KitchenNest reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

SCALIX COMMERCE LIMITEDRM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

COMMPANY NUMBER: 78183464